Privacy Policy for JLA Counselling

Effective Date: January 8, 2025

At JLA Counselling, your privacy is of utmost importance to me. This Privacy Policy outlines how I collect, use, store, and protect your personal information when you visit my website or use my services. This Privacy Policy is part of the Terms and Conditions governing your use of the JLA Counselling website. By using this website, you agree to both this Privacy Policy and the Terms and Conditions. For more information, please refer to the Terms and Conditions.

Who I Am

My website address is: https://jlacounselling.ca.

Information I Collect

Personal Information

Name
Email address
Phone number
Billing information (e.g., credit card details for appointments)
Information provided voluntarily through forms or during sessions.

Comments

When visitors leave comments on the site, I collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture (if applicable) is visible to the public in the context of your comment.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images.

Non-Personal Information

IP address
Browser type and version
Pages visited and time spent on the site.

Cookies and Tracking

I use cookies to improve your experience on my website and ensure its proper functionality.

Cookie Consent

When you first visit my website, you will see a cookie consent banner. By clicking “Accept,” you agree to the use of cookies as outlined in this Privacy Policy.
You can manage or withdraw your cookie preferences at any time by adjusting your browser settings or using the cookie management tool on my website.

Types of Cookies Used

Essential Cookies: Necessary for the website to function properly (e.g., session cookies, security cookies). These cannot be disabled.
Analytics Cookies: Used to collect information about how visitors interact with the website, helping me improve its functionality and content.
Preference Cookies: Remember your preferences, such as language or region settings.

Managing Cookies

You can disable non-essential cookies through the cookie settings tool on my website or in your browser’s settings. However, doing so may affect your ability to fully use all features of the site.

Comments

If you leave a comment on my site, you may opt in to saving your name, email address, and website in cookies. These cookies last for one year.

Login and Publishing Cookies

A temporary cookie is set when visiting the login page to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Login cookies last for two days, and screen option cookies last for a year. Selecting “Remember Me” extends login persistence to two weeks.
When you edit or publish an article, an additional cookie is saved. This cookie contains no personal data and expires after one day.

How I Use Your Information

The information I collect is used to:

Schedule, confirm, or reschedule appointments.
Process payments and refunds.
Respond to inquiries or provide requested information.
Send newsletters or resources (if you opt in).
Improve my website and services through analytics.

Embedded Content from Other Websites

Articles or pages on my site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you have visited that site directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking interactions if you have an account and are logged into that website.

How Long I Retain Your Data

Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
For users registered on my website (if applicable), I store the personal information provided in their user profiles indefinitely. Users can see, edit, or delete their personal information at any time (except usernames). I can also see and edit this information.

Your Rights Over Your Data

If you have an account on my site or have left comments, you can request an exported file of the personal data I hold about you.
You can also request that I delete any personal data I hold, except for data required for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

How I Protect Your Information

I implement the following measures to protect your data:

Secure servers and encrypted storage for sensitive data.
Restricted access to personal information to authorized personnel only.
Regular security updates and vulnerability checks for my systems.

Sharing Your Information

I do not share your personal information except in the following cases:

Service Providers: For processing payments or hosting my website.
Legal Obligations: If required by law, court order, or to protect my rights or the safety of others.

Third-Party Links

My website may include links to third-party websites (e.g., resources or support services). I am not responsible for their privacy practices. Please review their privacy policies.

Children’s Privacy

I do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.

Changes to This Policy

I may periodically update this Privacy Policy. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

Contact Me

For questions or concerns about this Privacy Policy, contact me at:

Email: jill@jlacounselling.ca
Phone: 306-518-9541

By using my website and services, you agree to the terms of this Privacy Policy.